Improving Customer Satisfaction and Streamlining Outage Response with Outage Management System
Learn how to utilize customer engagement and network technologies to become more efficient with customer, employee and manager communications through all stages of the outage response cycle. Communication is the key to improving outage response times. Customers must have convenient ways to report trouble, and be notified proactively when issues occur. Dispatchers need to see what the customers, crews and technology are telling them is happening on the network infrastructure. Managers need to have immediate access to dashboard and be immediately informed when situations are escalating. Come learn how Cogsdale customers are utilizing these solutions to help improve communications throughout the utility and with their customers.