High-Tech, High-Growth: Automating SMB Support Without Losing the Human Touch
1:25 PM - 2:15 PMTue
Celebrity Ballroom
Speakers
Kevin Miyamoto
COO
Identifee
Steve Dow
Co-Founder & CEO
Monit
Dean Jenkins
Principal Digital Strategist
Q2
Documents
27 High-Tech, High-Growth Automating SMB Support Without Losing the Human Touch.pdf
Small business owners don’t just want a banker; they want a partner who understands their cash flow, anticipates their needs, and helps them scale. However, providing this level of personalized advisory to hundreds of SMB clients is often an operational impossibility for community institutions—until now. This session explores how banks and credit unions are leveraging AI-driven automation to deliver "CFO-level" insights to their small business customers at scale. We will dive into how automated data analysis can surface proactive opportunities—from optimizing payment cycles to identifying capital needs—allowing your team to step in with the right conversation at exactly the right moment.