As the payments landscape rapidly evolves, recent consumer research shows that generations have clear expectations on how they want to manage their finances. Learn how different generations are using a variety of payment methods and why they may be leaning more towards digital options. For example, Gen Z & millennials are turning more to digital wallets over traditional banking services. The use cases for these payment options vary by generation, and the generational shift is driving continuous evolution in the payments ecosystem.
Learn more about:
- The top consumer pain points in payments today
- The top instant payment use cases by generation
- Current institution satisfaction and how consumers using instant payments are +8% more satisfied with their financial institution
Join the Federal Reserve for a discussion on how your organization can leverage enterprise solutions to set itself up for success and create a more seamless payments experience for customers of every generation. By understanding your customer profiles, demographics, and preferences to meet their diverse needs, you’ll be better positioned to not only retain current customers but attract new customers.