Designing and launching user-centered services
1:00 PM - 1:45 PM
Wednesday, Nov 16
Pope
Addressing Receiver Apprehension in library patrons asking for assistance
3:15 PM - 4:00 PM
Wednesday, Nov 16
Pope
Creating the Silver Lining - Using Disruptions to Your Advantage
4:15 PM - 4:35 PM
Wednesday, Nov 16
Pope
Ideology in the Servicescape:
10:30 AM - 11:15 AM
Thursday, Nov 17
Cramer
Gadgets and Lockers to the Rescue: New Modes of Service Delivery
11:30 AM - 12:15 PM
Thursday, Nov 17
Pope
Best Practices for Equal Access to Library Online Events
2:15 PM - 2:35 PM
Thursday, Nov 17
Cramer
Maintaining Services and Building Excitement Before and During a Total Building Renovation
2:15 PM - 2:35 PM
Thursday, Nov 17
Duke
Cancelled - Establishing your digital resource navigation with a UX focus
2:40 PM - 3:00 PM
Thursday, Nov 17
Cramer