Tom oversees insurance operations and service functions critical to member support and system performance. With extensive experience across workers’ compensation underwriting, premium audit, service operations, and enterprise transformation, he brings a results-driven, analytical approach to operational leadership. Throughout his career, Thomas has led large, complex insurance organizations, driving standardization, efficiency, and customer-focused improvements while managing significant premium volumes and multidisciplinary teams. At PCRB, he focuses on aligning operational strategy with organizational mission—ensuring processes are effective, scalable, and responsive to member needs. His leadership strengthens PCRB’s ability to deliver consistent, high-quality services that support a stable and well-functioning workers’ compensation marketplace.