Renelle has worked for OKIE811 for 24 years. Renelle began her career at OKIE811 as a Contact Center Agent and worked the way up the ranks to Director of Contact Center Services. As the Director of Contact Center Services, Renelle is responsible for the direction, management and accountability of day-to-day Contact Center Operations. Renelle helps to drive the success of the organization and its mission by enhancing agent performance and customer experience, and by collaborating with other departments to optimize overall operations.