Chris Hands believes that workplace training should be enriching, useful and entertaining because a little well-placed humor helps learners feel comfortable and engaged. This approach comes from eight years of experience working in front office settings, with positions ranging from a paper shredder all the way up to a front office manager, and knowledge from his degree in communication. Chris believes the goal of coaching or training is not to tell others how to do their jobs but to provide guidance on how to make their jobs easier