The Future of 911 Call-Taking
Oct 10, 2019 9:00 AM - 10:30 AM
This presentation will provide an interactive discussion related to the Future of 911 Call Taking. What impacts will photos and videos have on our personnel? How do we handle so much "new" data coming into our center and how does this impact our operations? How do we adjust to new technology and constant change? How do we handle new stress reactions to our personnel? How do we train for the future? How do we handle new technology and the apps that our using the 911 backbone? This presentation will discuss all of these challenges and look at some of the ways agencies throughout the country have prepared and mitigated this change. This presentation will allow for a lot of open discussion and information sharing involving attendees.