Sessions
Creating Coherence through Continuous Improvement
4:00 PM - 5:30 PM Wed
Susan Fojas is an experienced leader of continuous quality improvement in nonprofit human services. In her current role at Children’s Aid, she builds the capacity of programs to articulate outcomes, identify key metrics, implement data protocols using valid assessment methods, understand and use data strategically, and utilize continuous quality improvement cycles to improve services and increase equity. As an Associate Commissioner at the NYC Administration for Children’s Services, she led the ongoing effort to improve outcomes for children impacted by the child welfare system by guiding teams to analyze performance indicators, set expectations for improvement, develop improvement strategies, and provide technical assistance to over 300 nonprofit human service programs.