How to effectively incorporate health literacy PDSA Cycles into Becoming Health Literate Organizations Across A Network of Provider Types
May 03, 2019 9:00 AM - 10:30 AM
DSRIP Project Manager – Community Health Action of Staten Island
John Mastellone manages five DSRIP projects at Community Health Action of Staten Island. These projects are Withdrawal Management, Integration of Primary Care and Behavioral Health project, Adult Diabetes Management, Patient Activation Measurement Project, and Staten Island Coordinated At-Risk Engagement Services. His focus is gathering and reporting statistics and progress about these projects to the organization and to the Staten Island PPS. In partnership with the quality and data team, he recommends training and productivity improvements with department directors to ensure quality and reporting standards are met. He ensures that clients receive the services that are the most critical to their goals, and that each interaction results in measured improvement of health over time.
In addition to the specific projects of the PPS, Mr. Mastellone has taken on the role of managing CHASI’s Health Literacy project. He coordinates with CHASI’s internal committee to facilitate health literacy trainings. The committee implements changes that will help CHASI staff communicate with their clients in a manner that is clear, useful, and allows clients to feel our agency truly cares about their health care needs. He partners with department directors to craft health literacy initiatives unique to each department that address gaps in care and training needs of staff, a process that has raised the level of the organization’s health literacy.
John’s employment prior to Community Health Action include working as a Benefits Counselor for individuals with disabilities. He also supervised the employment services department for the NYS Department of Labor for many years; organizing job fairs, managing employment services workshops and classes where he and his staff successfully found gainful employment for individuals collecting unemployment benefits. John is a former honoree of Community Health Action for his excellent community service. He serves on a number of committees and boards on Staten Island where he works to improve lives for Staten Island residents and our community.