Building an A+ Quality Assurance/Improvement Program
Apr 20, 2021 11:00 AM - 12:00 PM
Teresa is the Training & Compliance Manager at Orleans Parish Communication District. She has worked in emergency communications for the City of New Orleans for 18 years, both with OPCD and the New Orleans Police Department (NOPD).
In her current role, Teresa is responsible for all training programs, quality control and assurance, and accreditation efforts within the organization. Teresa is currently a certified instructor with the International Academy of Emergency Dispatch (IAED), Association of Public-Safety Communications Officials (APCO), and with Jeff Ellis & Associates.