Sheila is the interim executive director of The Patient Revolution, a non-profit dedicated to careful and kind care for all. Previously she was the Patient Experience Officer and Senior Director of Person-Centered Programs and Services at Hennepin County Medical Center in Minneapolis. Her responsibilities included: design and oversight of organizational patient and family experience strategies; the integration of patient voices and experience-based design into program development, process improvement, and space design; and, numerous operational responsibilities for patient-facing services. She is a frequent national speaker and a founding member of the Patient Experience Policy Forum.
Sheila’s 30+ year healthcare career includes extensive health policy work as a consultant and as program director at the National Institute of Health Policy, under the leadership of former U.S. Senator Dave Durenberger. She is a graduate of Boston College and the University of Minnesota School of Public Health and spent a decade working in public relations, fundraising, program development, and health education at Boston Children’s Hospital and a community health clinic in Boston’s inner city. Sheila’s graduate school and policy work focused on the role of the consumer in defining and accessing the ideal healthcare experience using shared decision-making and collaborative system design.