In 2013, Constellation welcomed Shelly Davis to the claim team as a Senior Claim Consultant. In this role, Shelly reviewed and managed claims. When litigation was brought against the company's insureds, she oversaw litigation: she negotiated settlements and participated in high-stakes mediations and settlement conferences. More proactively, Shelly has come to play a key role in helping health care providers and organizations avoid litigation in the first place. In 2019, Shelly became Director, Early Intervention. In this role, Shelly works with Constellation's insureds when unexpected outcomes occur. Early intervention facilitates trust and good will between providers and their patients/residents. It is part of a broader process of health care and healing. Before obtaining her Juris Doctor degree from Mitchell Hamline School of Law in 1992, Shelly worked as a registered nurse throughout Chicago and within the Mayo Clinic Health System. Her past practice as a medical malpractice lawyer and nurse gives her a unique perspective when handling harm events, claims and lawsuits. She appreciates the risks inherent in providing health care. Shelly has represented health care providers and facilities in medical negligence claims, during pre-litigation claims and during investigations of unexpected outcomes in health care. She is a frequent lecturer on the topics of early resolution, medical malpractice, medical negligence claims, and risks associated with being a health care provider.