Dr Penny Pullan works with people in multinational organisations who are grappling with tricky projects: uncertain, with ambiguous requirements, stakeholders who need to be engaged and teams dispersed around the world. When they work with Penny, clients notice that communication, collaboration, and confidence grow and change doesn't seem quite as tricky as before. Penny's latest book is 'Virtual Leadership: Practical strategies for getting the most out of virtual teams and virtual work'. Writing it involved immersing herself in the work of virtual projects, listening to countless stories of success or, all too often, just muddling through. Her next book is entitled: ‘Making Workshops Work’ and will be published in late 2018. Penny tweets at @pennypullan.