Trust Me! 7 Ways to Earn/Keep More Clients
1:15 PM - 2:15 PM Thu
With over 25 years of success in customer-facing roles, John D. Hanson has established himself as a leader in the Customer Experience.
In demanding industries like Retail, Lending, Credit Card Servicing, the Military, Industrial Automation, Healthcare and Non-profit, he has ranked at the very top of his team for Customer Satisfaction in every role.
Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to #1 Customer Satisfaction scores and performance metrics for his team.
While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor’s degrees from Union Institute & University, graduating with a 4.0 GPA in both degrees in just 2 years.
Following years of research, his book, “WOW Your Customers! 7 Ways to World-Class Service” was published in 2018, with copies selling world-wide. John has had the privilege of interviewing Customer Experience leaders on every continent, as well as multiple addresses to global CX summits. His new book, Winning Secrets, is due out in 2021.
He has been a repeat guest for the Customer Experience on the Mr. Biz B2B Radio podcast, a nationally-broadcast show, as well as guest appearances on podcasts around the world. A monthly global CX discussion, hosted by CX Centric, has featured John as a panelist representing the Customer Experience for all of North America. His live weekly radio show, The Heroic Experience: Elevating Business to Heroic Success is currently in production, scheduled to launch in September of 2021. He has been featured in multiple online business articles, including American Express, LinkedIn and the Residential Real Estate Council.
John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, his commitment complete in 2016.
As Consultant, Speaker, Trainer & Author for Accelerated Revenue Inc., his mission is to equip companies of all sizes to become Heroes in every human interaction.