Ingrid is Director of Service Delivery & Implementation at Mascoma Technologies, a wholly owned subsidiary of Mascoma Bank. For more than 16 years she has built and inspired cross-functional teams that help community banks and credit unions deliver customer-centric, high quality digital services. She combines strategic vision with hands-on execution to turn big ideas into measurable results, translating customer insights into practical improvements that elevate both experience and efficiency. Ingrid's passion is developing talent and fostering collaborative cultures where people - not just the platforms - drive innovation. An Accredited ACH Professional (AAP), she recently earned an M.S. in Business Administration (Growth & Innovation) from the University of New Hampshire.