The mission statement of Heart to Heart Hospice encompasses our philosophy of care: Making a difference by providing compassionate care from our heart to enhance the quality of life for those with life-limiting illnesses and their loved ones. The Heart to Heart Hospice values are captured in Our Heart’s Desires – the 12 tenets that guide our attitude, our approach, and our actions: Our Heart’s Desires: Making a difference through compassionate care Providing excellent customer service Providing a rapid response to all patients’ needs Exhibiting professionalism at all times Providing presence at the most important moments including at the journey’s end Exhibiting excellence in all we do Showing respect toward all others Meeting or exceeding industry standards of quality care Making a professional commitment to address all emotional and spiritual needs Having integrity by always doing the Right Thing Demonstrating dedication to our patients, families, referral sources, our company and to each other Supporting each other through teamwork