Disruption in Financial Services
Disruption can be painful. Multiple industry examples remind us of how painful the process can be — from Uber disrupting the taxi business to Airbnb shaking up the hotel industry. This pressure is rising fast, affecting sectors previously insulated from disruption, like financial services. But disruption is NOT a one-time event. It is a continuous pressure to innovate in the face of constant change. And although most managers are aware of the urgency of disruption, few have uncovered the secrets to creating high–engagement cultures that are open to change and innovation.
It is in this spirit that we will help managers to discover new ways to engage employees in times of competitive transformation.
The following topics will be discussed:
- The secrets to catalyzing cultural change in the face of disruption
- Purpose acting as a "North Star" helps companies navigate through today's volatile world
- How organizations that inspire with purpose see significant results for their employees, customers and shareholders
- Understand the neuroscience behind our resistance to change – and use these insights to step up to change and ongoing innovation
- The importance of authentic leadership in boosting engagement
- The four keys to creating high engagement teams and creating ongoing innovation
Free registration (seats are limited)
Serves as EY Advisory’s Global Practice Leader for Strategy & Customer Insight, and is responsible for driving forward EY’s seminal work on purpose-led transformations
Director at the Institute for Customer Insight at the University of St. Gallen, named one of the five most influential leadership coaches in the German speaking area by Focus.
Author of 7 best-selling books, and a global leader in affecting corporate change, having worked with over 500 companies, from Microsoft to Walmart and many more.
Founder of the research consortium Redesigning Financial Services (RFS), Head of Customer Insight on Financial Services at Institute for Customer Insight, University of St. Gallen
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Redesigning Financial Services (RFS) is an independent think tank founded by the Institute for Customer Insight at the University of St. Gallen (HSG), the Institute for Technology and Innovation Management at the Swiss Federal Institute of Technology (ETH), and EY. The RFS mission is to accelerate the structural transformation in the financial services industry in the interests of the customer.