2027 Louisiana APCO | NENA 25th State Conference

Annual state conference & expo for over 400+ Emergency Communication Professionals

2027 Louisiana APCO | NENA 25th State Conference




The Louisiana Chapters of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA) are proud to present this annual Conference & Expo where over 400 Emergency Communication Professionals come to network, expand their knowledge in our education sessions, and meet vendors who share and demonstrate their products and services. 
Louisiana joins the rest of the nation as we work to implement Next Generation 9-1-1 technology and respond to the ever changing needs of our communities. 

Agenda

9:00 AM
9:00 AM
9:00 AM - 5:00 PM
4:00 PM - 6:00 PM
4:00 PM - 6:00 PM
Main Event Lobby
6:00 PM - 6:30 PM
6:00 PM - 6:30 PM
Welcome all first time Symposium Attendees. Stop by to network and meet other first time attendees just shortly before 80's night kicks off!
8:30 AM - 4:30 PM
8:30 AM - 4:30 PM
Late Registration, Check-In, T-Shirt & Bag Pickup, Departmental Patch & Coin Drop-off
10:05 AM - 10:50 AM
10:05 AM - 10:50 AM
This session will focus on leadership fundamentals covering basic principles of leadership.
10:05 AM - 10:55 AM
10:05 AM - 10:55 AM
Designing the Next Generation of Emergency Response
11:00 AM - 12:00 PM
11:00 AM - 12:00 PM
Emcee: Tommy Mazzone | Caddo Parish 911
12:00 PM - 1:00 PM
1:15 PM - 2:15 PM
1:15 PM - 2:15 PM
Domestic-related calls are among the most dangerous and emotionally charged situations Telecommunicators face—yet they’re also some of the most common. Are you prepared to handle them with the insight and skill they demand?
Financial Statement Audits, Compliance, Statewide Agreed-Upon Procedures, and Internal Controls
2:30 PM - 3:30 PM
2:30 PM - 3:30 PM
Tension in the radio room is inevitable—but conflict doesn’t have to be toxic, overwhelming, or even serious all the time.
Louisiana TERT is a joint Louisiana APCO and NENA Committee that is in the process of building trained teams that can be used to provide operational support to Communications Centers and their personnel, in the event of a man-made or natural disaster.
Text to 9-1-1 Serves Every Member of Your Community
3:45 PM - 4:45 PM
3:45 PM - 4:45 PM
Enhancing Map Accuracy: Updating Third Party Maps
Emergency communications professionals face repeated exposure to high-stress and emotionally charged incidents, often without closure or recovery time. This chronic exposure can impact mental health, sleep, decision-making, and job performance.
5:00 PM - 6:30 PM
5:00 PM - 6:30 PM
Door Prizes to be given away! Hors d'oeuvres & beverages to be served. MUST BE PRESENT TO WIN!
7:00 PM - 11:55 PM
7:00 PM - 11:55 PM
Cocktail hour | The Eighties Experience Band Hosted reception with complimentary beverages provided by Carbyne
8:00 AM - 11:00 AM
8:00 AM - 11:00 AM
8:30 AM - 9:30 AM
8:30 AM - 9:30 AM
In the high-stress world of emergency response, your mental well-being is just as critical as your skills on the job.
Surviving The Aftermath Of A Critical Incident
9:00 AM - 2:00 PM
9:00 AM - 2:00 PM
Grand Ball Room
9:45 AM - 10:45 AM
9:45 AM - 10:45 AM
A strong public-education program starts with a clear foundation and two essential pillars: education and recognition.
Stranded cars, blocked highways, and chaotic crash scenes — what happens next depends on you.
10:00 AM - 12:00 PM
10:00 AM - 12:00 PM
Facility Tour of Caddo Parish Communications District
11:00 AM - 12:00 PM
11:00 AM - 12:00 PM
From the Air Force Fire & Emergency Services perspective, this session details the communication needs for an off-base incident involving DOW assets.
To help participants recognize the signs and symptoms of post-traumatic stress and other mental health challenges in themselves and others, develop healthy coping strategies, and understand that they are not alone.
12:15 PM - 1:00 PM
12:15 PM - 1:00 PM
~Lunch Break~ Door Prizes to be given away! MUST BE PRESENT TO WIN!
1:15 PM - 2:15 PM
1:15 PM - 2:15 PM
LA Fusion Center: Suspicious Activity Reporting (LA-SAFE) & the RAVE Alerting
Why Response Alone Is Failing PSAPs Round Table - Limited Seating
2:30 PM - 3:30 PM
2:30 PM - 3:30 PM
Vendor Speed Dating is the high-octane, corporate equivalent of blind dating, where decision makers and vendors skip the awkward small talk and jump straight into how can we accommodate your agencies needs. MUST BE PRESENT TO WIN!
3:30 PM - 4:30 PM
3:30 PM - 4:30 PM
Louisiana Fire and Emergency Training Academy | This course will help dispatchers with what questions to ask and how to describe that to responding fire companies.
Planning for Admin Calls and Alternate Routing in PSAPs
4:30 PM - 5:30 PM
4:30 PM - 5:30 PM
Quarterly State Chapter Meetings of APCO & NENA
5:45 PM - 11:55 PM
5:45 PM - 11:55 PM
Crawfish Boil - 5:45 - 6:45 > Cocktail Hour - Sponsored by AT&T Karaoke - PBR Lounge - 7:00-12:00
9:00 AM - 11:00 AM
9:00 AM - 11:00 AM
This session will examine the events of the Allen Outlet Mall active shooter incident on May 6th, 2023, from the perspective of a telecommunicator and supervisor on duty that day.
4:00 PM - 6:00 PM
4:00 PM - 6:00 PM
Grand Door Prizes to be given away! MUST BE PRESENT TO WIN!
7:00 PM - 10:00 PM
7:00 PM - 10:00 PM
- Place Holder
10:00 PM
10:00 PM

Speakers

APCO-National President | 911 Director
Livingston Parish Sheriffs Office
Jack started his Public Safety career in 1986 as a firefighter and EMT. He progressed through various roles, becoming Chief of Communications and Dty Director. Now at Livingston Parish Sheriff’s Ofc, he oversees 911 operations and serves on the APCO Board
NENA - Second Vice President
Director Rutherford County ECD/911
Lowery, represents NENA members from the Southeastern Region on the board, has worked in the 9-1-1 industry for twenty-five years and has volunteered at both the county and state level on multiple boards and committees.
Partner at TailorBuilt Solutions, LLC
TailorBuilt Solutions, LLC
A graduate of LSU earning a B.A. in English, Tommy has over 35 years experience as a professional communicator, trainer, and relationship builder.
CEO of LevelUp 911 Training | International Trainer | Retired Fire Chief | Marine Veteran | Retired Kentucky State Police Academy Instructor
LevelUp 911 Training
Jason, a seasoned Telecommunications Instructor, retired from the Kentucky State Police Academy as a Law Enforcement Instructor, Jason ensured that all agencies receive top-notch in-service training and certification.
ECC Engagement Manager RapidSOS | Mississippi NENA President
RapidSOS
I am the ECC Engagement Manager for RapidSOS and proud to attend the LA APCO/NENA Symposium and support our Louisiana 911 Heroes! I am looking forward to meeting you!
Speaker
911der Women | IAED
911 Professional & Advocate - Championing Safe, Fast, and Effective Emergency Response. Promoting Positive Recognition for 911 & Emergency Communications Professionals. Mentor, and Wellness Advocate
GIS/Addressing Manager
Baldwin County 9-1-1
Scott, is the GIS/Addressing Manager for Baldwin Co 9-1-1 in Alabama w/ 20 years of experience. He currently serves as the South Regional Director for GISAA , has served on the GIS Committee for AL 9-1-1, & former Past President of FL URISA (GPN)
LA-NENA President | Deputy Executive Director
Orleans Parish Communication District
Teresa Thompson, Deputy Executive Director of OPCD, has 24 years in public safety communications. She is President of the Louisiana NENA Chapter, State TERT Coordinator, and holds APCO’s RPL and CPE designations.
Director
CJIS ACE Division
The CJIS ACE Team works with the Louisiana State Police on their compliance initiatives including audit programs, training, and CJIS vendor vetting.
Florida Market Manager
INdigital
Holly Peacock is a Market Manager for INdigital, supporting public safety agencies across Florida and Louisiana. With 32+ years in 9-1-1—from telecommunicator to Director—she now helps agencies transition to Next Generation 9-1-1 solutions.
Regional Account Manager
INdigital
Responsible for company growth throughout the Southeast via new system sales as well as customer retention. Offering multiple product lines for controllers, ESInet services, recording, CAD and mapped ALI.
Investigative Specialist
Louisiana State Police - Fusion Center
A fusion center is a collaborative effort of two or more agencies that provide resources, expertise, and/or information with the goal of maximizing the ability to detect, prevent, investigate, apprehend, and respond to criminal and terrorist activity.
Investigative Specialist
Louisiana State Police - Fusion Center
A fusion center is a collaborative effort of two or more agencies that provide resources, expertise, and/or information with the goal of maximizing the ability to detect, prevent, investigate, apprehend, and respond to criminal and terrorist activity.
NCIC/LLETS Access Unit
Louisiana State Police - BCII - LCJIS
Bureau of Criminal Identification and Information
SENIOR ATTORNEY, CFE
Louisiana Legislative Auditor's Office
Patrick Virgadamo, CFE is a Senior Attorney for the Office of the Louisiana Legislative Auditor (LLA). He is a graduate of McNeese State University (B.A. 2004), LA State University (M.A. 2009), and the LSU Paul M. Hebert Law Center (J.D./ G.D.C.L. 2009).

Jack Varnado

Jack started his Public Safety career in 1986 as a firefighter and EMT. He progressed through various roles, becoming Chief of Communications and Dty Director. Now at Livingston Parish Sheriff’s Ofc, he oversees 911 operations and serves on the APCO Board

Cassie Lowery, ENP, CMCP

Lowery, represents NENA members from the Southeastern Region on the board, has worked in the 9-1-1 industry for twenty-five years and has volunteered at both the county and state level on multiple boards and committees.

Tommy Alderman

A graduate of LSU earning a B.A. in English, Tommy has over 35 years experience as a professional communicator, trainer, and relationship builder.

Jason Long

Jason, a seasoned Telecommunications Instructor, retired from the Kentucky State Police Academy as a Law Enforcement Instructor, Jason ensured that all agencies receive top-notch in-service training and certification.

Kristen Campanella

I am the ECC Engagement Manager for RapidSOS and proud to attend the LA APCO/NENA Symposium and support our Louisiana 911 Heroes! I am looking forward to meeting you!

Ty Wooten, ENP

911 Professional & Advocate - Championing Safe, Fast, and Effective Emergency Response. Promoting Positive Recognition for 911 & Emergency Communications Professionals. Mentor, and Wellness Advocate

Scott Warner, GISP, FPEM

Scott, is the GIS/Addressing Manager for Baldwin Co 9-1-1 in Alabama w/ 20 years of experience. He currently serves as the South Regional Director for GISAA , has served on the GIS Committee for AL 9-1-1, & former Past President of FL URISA (GPN)

Teresa D. Thompson, RPL, CPE

Teresa Thompson, Deputy Executive Director of OPCD, has 24 years in public safety communications. She is President of the Louisiana NENA Chapter, State TERT Coordinator, and holds APCO’s RPL and CPE designations.

Brooke-Lynn Bottomy

The CJIS ACE Team works with the Louisiana State Police on their compliance initiatives including audit programs, training, and CJIS vendor vetting.

Holly Peacock

Holly Peacock is a Market Manager for INdigital, supporting public safety agencies across Florida and Louisiana. With 32+ years in 9-1-1—from telecommunicator to Director—she now helps agencies transition to Next Generation 9-1-1 solutions.

Jim Fleming

Responsible for company growth throughout the Southeast via new system sales as well as customer retention. Offering multiple product lines for controllers, ESInet services, recording, CAD and mapped ALI.

Ireka Pursley

A fusion center is a collaborative effort of two or more agencies that provide resources, expertise, and/or information with the goal of maximizing the ability to detect, prevent, investigate, apprehend, and respond to criminal and terrorist activity.

Kathryn Doss

A fusion center is a collaborative effort of two or more agencies that provide resources, expertise, and/or information with the goal of maximizing the ability to detect, prevent, investigate, apprehend, and respond to criminal and terrorist activity.

Kim Pierce

Bureau of Criminal Identification and Information

Patrick Virgadamo, JD

Patrick Virgadamo, CFE is a Senior Attorney for the Office of the Louisiana Legislative Auditor (LLA). He is a graduate of McNeese State University (B.A. 2004), LA State University (M.A. 2009), and the LSU Paul M. Hebert Law Center (J.D./ G.D.C.L. 2009).

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Documents

Golden Nugget Property Map

Golden Nugget Property Map

Event Justification Letter

Event Justification Letter