To become more effective and feel fulfilled at work, employees want to understand how they impact the big picture and the extent to which they achieve their goals. Direct feedback is the most helpful way for them to gather this kind of information and learn from it. This is true for positive and constructive feedback, but the topic of this session is giving constructive feedback. Having ANY conversation where strong emotions may be involved, or you know the topic may be sensitive or difficult for the recipient to hear—is hard. Yet, these are the conversations that are essential to making forward progress or are necessary to work towards a resolution.
As a result, we often deliberately avoid having these conversations because we’re afraid of the outcome or don’t know where to start.
In this session, you will learn how to remove some of the pitfalls and mistakes commonly made to make having constructive or difficult conversations comfortable for you and the recipient.