Have you ever surveyed your patients? Have you purchased services to manage the practice’s online reputation? While many have implemented some sort of patient feedback program, few actively manage them and even fewer understand the legal risks associated with their choices. Most do not use the information they receive from patients to maximize their investment of time and money.
This session helps practices reach the next level by teaching strategies to get the most from patient comments gathered through patient surveys and online review sites like Facebook, Google and more.
Learners will leave knowing:
Strategies to address negative comments and other negative feedback.
How to use positive patient feedback to improve organizational culture and reduce turnover.
How to apply patient feedback in staff evaluation and bonus programs.
How to use patient feedback to improve contracts and leverage over payers, referring doctors and employers.