Virtual Circulation Desk Assistance: Pros, Cons, and Lessons Learned
Presentation
11:30 AM - 12:15 PMThu
Pope
Customer Service
Presenters
James Britt
Head of Access and Collection Services
Goodson Law Library, Duke Law
For the Fall 2020 semester, Goodson Law Library launched a virtual circulation desk assistance using an iPad and a Zoom room. This presentation will go over:-The technical challenges in establishing the system; -How it was used and received by our stakeholders; -How the service evolved over the course of the academic year; -How our stakeholders like to receive receive remote services; and, most importantly -Lessons we learned for the future of our Circulation Desk operations.