Mass Casualty Incident Tabletop Exercise
Apr 21, 2021 9:00 AM - 11:30 AM
Juana is the Director of Operations at Orleans Parish Communication District, where she is responsible for providing overall supervision to all consolidated communications center shifts, QA/QC and training staff, and administrative staff. She is also responsible for the effective operation of the 9-1-1 center and ensures that all public safety agencies are properly supported with all aspects of 9-1-1 communications needs and requirements.
Juana has 20 years of experience in public safety communications, including her previous role as Manager of OPCD’s Training and Compliance Division, as well as holding public safety leadership positions at various other agencies, including Dillard University Public Safety Department and the Cypress-Fairbanks Volunteer Fire Department. She is an Instructor and Implementation Specialist with the International Academy of Emergency Dispatch (IAED), and a Health & Safety Instructor with Jeff Ellis & Associates. She holds a Bachelor’s in Physics from Talladega College and a Master’s in Emergency Management Services from Columbia Southern University.