Program Overview: 

Incident investigation is a predominant part of any risk manager's job. The risk manager must investigate the incident using techniques that lead to lessons learned to improve processes and enhance patient safety. This program addresses common problems with event investigation, including interview techniques and root cause analysis.

Learning Objectives: 

• Describe elements of effective event investigations.
• Describe elements of effective interviews.
• Identify opportunities to enhance event investigations and the root cause analysis process.