Apologizing and the Apology Law
Webinar
February 26, 2020  ·  United States

When is apologizing the right thing to do? How do you apologize and who do you involve? In this webinar we will discuss and explain the South Carolina “Apology Law”, address common misconceptions, and provide you with strategies linking apology, disclosure, and communication to claims resolution.

Learning Objectives:

  1. Describe the South Carolina Unanticipated Medical Outcome Reconciliation Act and how it applies to your organization.
  2. Describe how PHLIP utilizes apology, disclosure, and communication to impact member claims.
  3. Identify how your organization currently handles apology and communication regarding unanticipated outcomes and one change you would like to institute. 


This webinar offers 1.25 CNEs.

Agenda
Wednesday, February 26
11:00 AM - 11:05 AM
11:00 AM - 11:05 AM
11:05 AM - 12:15 PM
11:05 AM - 12:15 PM
12:15 PM - 12:20 PM
12:15 PM - 12:20 PM
Speakers

Continuing Nursing Education

This program is eligible for 1.25 CNEs. The Risk Authority (TRA) is an approved provider of nursing continuing professional development by the South Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Please call Amy Uldrick at 803.461.845 for more information about contact hours.

Conflict of Interest

A Conflict of Interest occurs when an individual has an opportunity to affect educational content about healthcare products or services of a commercial interest with which she/he has a financial relationship. The planners and presenters of this CNE activity have disclosed relevant financial relationships with any commercial interests pertaining to this activity. TRA has conflict of interest disclosures on file for all presenters and planners.

Non-Endorsement of Products

Provision of this education activity by TRA does not imply endorsement by SCNA or ANCC of any commercial products displayed in conjunction with this activity. SCNA gratefully acknowledges the support of companies to support the presentations of speakers. Commercial support does not influence the design and scientific objectivity of any SCNA educational activity.