Eventleaf How To Guides

How to define cancellation and refund policies in Eventleaf

Eventleaf allows you to set cancellation and refund policies for your event attendees. You can allow attendees to modify or cancel their registration and receive an automatic refund, if applicable.

To set the cancellation and refund policies:

  1. 1. Login to Eventleaf.com and then click on the name of the event

    Login to Eventleaf.com and then click on the name of the event
  2. 2. Then click on registration steps on the navigation bar

    Then click on registration steps on the navigation bar
  3. 3. Then click on advanced settings on the right side of the navigation bar

    Then click on advanced settings on the right side of the navigation bar
  4. 4. Scroll down and look for the section "Update, Cancellation and Refund Policies". If you want the attendees to have an option to modify or cancel their registration themselves, then you can enable the settings "Allow attendees to modify their registration option selection, if applicable, until" & "Allow attendees to cancel their registration and receive an automatic refund, if applicable, until". Then set the date till which the attendees should be allowed to modify or cancel their registration

    Update, Cancellation and Refund Policies
  5. 5. Then set the Percentage of order total that should be refunded to the attendee if they cancel the registration before the date specified above. If you want to charge a fixed refund fee instead of refunding a percentage of the order total, then you can set "Percentage of order total to refund" as 100% and then enable the setting "Charge a refund fee" and set the refund fee instead

    set the Percentage of order total
  6. 6. You can also enable the setting "Allow late cancellations until" to add a second tier to your refund policy. With the help of this setting, you can allow cancellations even after the date specified above (in step number 4) and charge a higher refund fee for the late cancellations

    Allow late cancellations until
  7. 7. You can also add verbiage for your refund policy

    refund policy
  8. 8. The cancellation and the refund policies are displayed to the attendees during the registration process

    cancellation and the refund policies

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